If you need to return an item purchased through SwansonsBait.com, E-Bay, Amazon, etc, - send the item back in its original packaging within 30 days. Once we receive and returned item, we will inspect and process the return right away! Returns are assumed to be in the original state they were shipped to the customer unless otherwise communicated and approved by Swanson's Returns Department. In cases where item returns are determined by the Returns Department to be used or not in the condition they were originally shipped, please refer to our "Refunds & Restocking Fees" section.
Refunds & Restocking Fees
In a simple return, if the item is in the original condition it was shipped in, we will process the refund in full, less any shipping charges for the original delivery. If an item is returned in a condition not as originally shipped, a restock fee may be assessed reflective of the condition of the item if it is in a sellable state at the discretion of the Returns Department. In cases where an entirely different item is returned to us from what was purchased, or an item's condition is in an unsellable state upon return as determined by the Returns Department, the buyer will be responsible for return shipping to get the item back if the item being returned is desired. In any cases falling outside a simple return, we highly recommend contacting us prior to proceeding with any return steps so we may coordinate the process to facilitate a smooth return/exchange for the customer with no unexpected expenses.
If you would like to exchange an unused item for a different item or size, send the item back to us at the address below. Please note any order information as well as the item you wish to exchange for and we'll get the right item sent out ASAP! If exchange items are unavailable or a different price than the original purchase we will attempt to contact you regarding availability dates, payment information, or issuing a refund. **Orders placed through marketplaces such as eBay or Amazon will not be eligible for an exchange as per marketplace policies. Orders will need to be returned for a refund and exchange/desired items repurchased.**
If you have any questions, please email us at GeneralStore@SwansonsBait.com, submit through our contact form, or feel free to call us at 218-675-6176
Returns can be sent to:Swansons Bait & Tackle - Returns333 1st St NHackensack, MN 56452